Esos Hotel Quelle, Bad Ragaz
Last updated: February 2026
Esos Hotel Quelle (“we”, “us”, “our”) takes the protection of your personal data very seriously. This Data Protection Policy explains how we collect, process, and protect your personal data when you make a reservation or otherwise use our website www.esoshotelquelle.com.
We process personal data in accordance with the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Controller of Data Processing
Esos Hotel Quelle
Badstrasse 9a
7310 Bad Ragaz
VAT identification number: CHE-114.450.031 MwSt
tax number: CHE-114.450.031
reservation@esoshotelquelle.com
+41 81 302 1113
2. Personal Data We Collect
When you make a reservation or contact us, we may collect the following personal data:
First and last name
Postal address
Email address
Telephone number
Nationality (if required by law)
Reservation details (arrival/departure dates, room type, special requests)
Payment-related information (processed securely via third-party payment providers; we do not store full credit card details)
IP address and technical data when visiting our website
3. Purpose of Data Processing
We process your personal data for the following purposes:
Handling and managing reservations and accommodation contracts
Guest communication before, during, and after your stay
Fulfilment of legal obligations (e.g. registration requirements)
Payment processing and fraud prevention
Improving our services and website functionality
Responding to inquiries and customer service requests
4. Legal Basis for Processing
Your personal data is processed based on:
Performance of a contract (reservation and accommodation services)
Legal obligations under Swiss law
Legitimate interests (e.g. service improvement, security)
Consent, where required (e.g. marketing communications)
5. Disclosure of Data to Third Parties
Your data may be shared with trusted third parties only where necessary, including:
Reservation and booking system providers
Payment service providers
IT and hosting service providers
Authorities, where legally required
All third parties are contractually obligated to protect your data and process it only for the agreed purposes.
6. Data Storage and Retention
We store personal data only for as long as necessary to fulfil the purposes stated above or as required by law. Booking and accounting data are retained in accordance with Swiss statutory retention periods.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our website uses SSL encryption to ensure secure data transmission.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure proper functionality and improve user experience. You can manage or disable cookies through your browser settings.
Further details are provided in our Cookie Policy (if applicable).
9. Your Rights
You have the right to:
Request access to your personal data
Request correction or deletion of your data
Restrict or object to processing
Withdraw consent at any time (where applicable)
Request data portability (where applicable)
Requests can be submitted via email to the contact address above.
10. International Data Transfers
If personal data is transferred outside Switzerland or the EU/EEA, we ensure an adequate level of data protection through appropriate safeguards.
11. Changes to This Policy
We reserve the right to update this Data Protection Policy at any time. The current version published on our website shall apply.