GENERAL TERMS AND CONDITIONS (GTC)

These General Terms and Conditions apply to contracts for the rental of hotel rooms for accommodation purposes, as well as all other services and supplies provided by the hotel to the guest.
Subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.
The guest’s own terms and conditions shall only apply if expressly agreed in advance.

The contract is concluded upon acceptance of the guest’s booking request by the hotel. The hotel may confirm the booking in writing.
Contracting parties are the hotel and the guest. If a third party makes a booking on behalf of the guest, that party shall be jointly and severally liable with the guest for all obligations arising from the accommodation contract, provided the hotel has received a corresponding declaration.
The hotel is liable for its contractual obligations. Liability for damages outside typical contractual performance is limited to intent and gross negligence.
Any claims by the guest shall become time-barred after six months.
These liability limitations and limitation periods also apply to pre-contractual obligations and breaches of duty.

The hotel is obliged to provide the rooms booked by the guest and to render the agreed services.
The guest is obliged to pay the agreed prices for the accommodation and any additional services used.
Prices include the applicable statutory VAT.
Prices may be adjusted if the guest subsequently requests changes to the number of rooms, services, or length of stay and the hotel agrees.
Hotel invoices are payable immediately upon receipt without deduction.
The hotel is entitled to declare outstanding amounts due at any time and to demand immediate payment. In the event of late payment, default interest may be charged.
The hotel may require an appropriate advance payment or security deposit upon conclusion of the contract or thereafter.
The guest may only offset claims that are undisputed or legally established.

Cancellation requires the hotel’s written consent. If not granted, the agreed price remains payable even if services are not used.
If a cancellation deadline has been agreed in writing, the guest may withdraw without charge until that date.
The hotel shall credit income from re-letting the rooms and saved expenses.
Direct bookings are fully refundable if cancelled up to 3 days prior to arrival by 6:00 p.m. (18:00).
Cancellations made after the free cancellation period, as well as failure to arrive (No-Show), will result in 100% of the booking amount being charged. No refunds will be issued.

If the guest has a contractual right of withdrawal, the hotel may also withdraw if other booking requests exist and the guest does not waive the right.
Failure to pay an agreed advance payment entitles the hotel to withdraw.
The hotel may withdraw for justified reasons, including force majeure, misleading information, or threats to hotel operations or reputation.
The guest shall be informed immediately.
No compensation claims arise from a justified withdrawal.

Group bookings (more than 2 rooms) may be cancelled free of charge up to 7 days prior to arrival.
After this period, the full booking amount may be charged unless otherwise agreed in writing.

No entitlement to specific rooms exists.
Rooms are available from 4:00 p.m. on the day of arrival.
Rooms must be vacated by 11:00 a.m. on the day of departure. Late check-out may be charged at 50% of the room rate until 6:00 p.m., and 100% thereafter.

The hotel is liable with the care of a prudent business operator.
Liability for guests’ property is limited in accordance with Swiss law (OR 487) to CHF 1,000.
No liability is assumed for vehicles parked on hotel premises, except in cases of intent or gross negligence.
Wake-up calls are handled with care; liability is excluded except for intent or gross negligence.
Mail and parcels are handled with care; liability is limited accordingly.